Tenant Services
We advise and manage all aspects of the landlord/tenant relationship. We address tenant concerns, field inquiries, and respond to emergencies. Contracts are maintained in accordance with your investment objectives.
Maintenance
We manage maintenance requirements of your property. We ensure qualified trades with appropriate insurance and WorkSafe coverage are utilized. Approval is obtained before proceeding with expenditures over the pre-determined expenditure limit. We regularly monitor all building systems, including fire alarms, elevators, and emergency plans and procedures.
24-Hour Maintenance Emergency Service
We maintain a 24-hour maintenance emergency telephone number, for use by all tenants of the property. We promptly attend to all maintenance emergencies, so as to mitigate further damages and/or inconvenience to tenants, while screening to ensure that only emergencies are handled after hours.
Trade Supervision
We monitor the quality and successful completion of repairs and projects performed on your property, while insuring that all trades have appropriate WorkSafe coverage and insurance.
Long Term Planning
A Long Term Plan can be established for your property, incorporating future capital projects, such as roof replacement and exterior painting.
Staff Supervision
We prepare/review job descriptions for your site staff, supervise and provide training to ensure they are delivering quality service to your property.
Insurance
We provide access to our Master Client Insurance Program, which includes the highest of industry standard coverages available, with very competitive rates. We also provide advice with respect to the use of, and administration of your insurance policy, so as to minimize future premium and deductible increases.
Insurance Appraisal
We provide access to our Master Appraisal Program, which provides your property with a quality replacement cost valuation at competitive rates, for insurance purposes.
Site Inspections
Our Property Managers perform regular site inspections of your property; this includes monitoring work in progress, ensuring completed projects are to standard, and monitoring the performance of on-site staff and contractors.
Legal / Arbitration
We attend quasi-judicial hearings on behalf of your property, such as arbitration hearings and settlement conferences resulting from Small Claims Court actions. We are able to liaise with legal counsel, as required.
